Shipping Policy

Shipping timelines depend on many interconnected operational factors, which means delivery times can differ from one order to another. Each package moves through a complex logistics network that may include fulfillment centers, sorting facilities, transportation hubs, and multiple carriers before reaching its destination. The distance between the warehouse and the delivery address plays a significant role, as longer routes typically require additional handling and transit time. Other influences include carrier workload, regional shipping volume, seasonal demand, and overall transportation capacity. External conditions such as severe weather, natural events, or transportation disruptions can also affect delivery progress. Under normal circumstances, most orders are delivered within an estimated ten to twenty business days. This estimate reflects average carrier performance and applies only to business days, excluding weekends and public holidays. While this timeframe serves as a general guideline, unexpected situations may occasionally extend delivery times for both domestic and international shipments.

Because shipping conditions can change once a package has entered the carrier network, a guaranteed delivery date cannot be provided. After an order is placed and processing begins, shipping details are finalized and cannot be changed. Packages already in transit cannot be rerouted or intercepted. For this reason, customers are encouraged to carefully review their shipping information before completing checkout. Providing accurate and complete address details helps carriers process and deliver packages more efficiently and reduces the risk of delays, failed deliveries, or returns caused by incorrect information.

Once an order leaves the fulfillment facility, the carrier becomes responsible for transporting the package. During transit, shipments may pass through multiple distribution centers, each operating with its own capacity and conditions. High shipment volumes, staffing limitations, security checks, or weather-related issues at any point in the network can slow progress. In some cases, a carrier may place a package on temporary hold if additional address verification or confirmation is required. On rare occasions, an item may become unavailable after an order has been placed. If this happens, the customer will be notified, the unavailable item will be removed from the order, and a refund will be issued for that portion of the purchase.

All orders are shipped with free delivery. Depending on the destination and carrier requirements, a signature or recipient presence may be needed at the time of delivery. If a delivery attempt is unsuccessful, the carrier may make additional attempts. Should the package ultimately be returned to the sender due to repeated failed delivery attempts, the order will be canceled and the payment refunded to the original payment method. To help avoid missed deliveries, customers are encouraged to monitor tracking updates and ensure someone is available to receive the package during the expected delivery window.

Tracking details are available through the website, allowing customers to follow their order from processing through shipment and final delivery. These updates provide transparency into each stage of the fulfillment process and help customers stay informed.

Orders may be delayed, placed on hold, or canceled for various reasons, including inventory shortages, destinations not supported by the carrier, addresses that require a physical location rather than a post office box, or payment authorization issues. Errors in billing or shipping information can also lead to processing delays or cancellation.

If an item arrives that does not match what was ordered, customers should contact support promptly to arrange a return and refund. Returns due to sizing concerns are also accepted; however, a separate order must be placed for the correct size. If a shipment appears to be delayed beyond the estimated delivery window, customers should first review the tracking information. If tracking shows no movement for an extended period, assistance is available by contacting littlestikes@outlook.com. The support team will investigate the issue and work to resolve it as quickly as possible.