Return Policy

Our return policy is intended to give customers enough time to review their purchase and decide whether it truly fits their expectations. We understand that an item may look or feel different once it arrives, which is why we provide a thirty-day return period beginning on the date the carrier confirms delivery. During this time, customers may request a return if the product does not meet their needs. To qualify, items must be in the same condition as when they were received. Products should be unused, unaltered, and free from damage or signs of wear. All components included with the original shipment must be sent back together, such as packaging, protective materials, tags, labels, manuals, inserts, seals, and accessories. Repacking the item with the original materials helps protect it during transit. A valid proof of purchase, such as an order confirmation or receipt, is required so the return can be properly verified and processed.

To begin the return process, customers should contact our support team at littlestikes@outlook.com. Once the request is reviewed and approved, a prepaid return label and detailed instructions will be provided. It is important to follow these instructions and use only the supplied label. Using a different carrier or altering the shipping method may result in delays, tracking issues, or the package not reaching our return facility, which could affect the refund process. Our support team is available to assist throughout the return if questions or concerns arise.

We recommend inspecting orders soon after delivery. Prompt review makes it easier to identify concerns such as damage during transit, manufacturing defects, or receiving an incorrect item. Reporting these issues as quickly as possible allows us to determine the best solution, whether that involves a refund, replacement, or another form of resolution. Waiting too long to report a problem may make verification more difficult and can extend processing time.

While most products are eligible for return, certain items may be excluded due to hygiene, safety, or special handling requirements. If there is uncertainty about whether a specific product qualifies, customers should contact us before sending anything back. For exchanges, the original item must be returned and approved first. After the return is completed, a new order may be placed for the desired replacement. This process helps maintain accurate inventory records and ensures a smooth exchange experience.

Customers located within the European Union also have a fourteen-day cooling-off period that allows them to cancel or return an order without providing a reason. This legal right exists in addition to our standard return policy. The same general conditions apply: items must be unused, undamaged, and returned with all original packaging and materials, along with proof of purchase.

Once a return is received at our facility, the item will be inspected to confirm it meets policy requirements. Customers will be notified once the inspection is complete. Approved refunds are issued to the original method of payment. Refunds are typically processed within ten business days, though the exact timing depends on the bank or payment provider. If a refund has not appeared within fifteen business days after approval, customers should contact us for assistance. Our aim is to make the return process straightforward, fair, and dependable so customers feel supported from start to finish.