Contact Us
Our approach to customer support is built on the principle that assistance should be accessible, thoughtful, and dependable at every stage of a customer’s interaction with our brand. We understand that reaching out for help is a normal part of the experience, not an exception, and every inquiry is treated with care and importance. Customers may contact us for a variety of reasons—some are exploring products, seeking clarity on features, materials, or proper use, while others may be comparing options to determine which product best fits their needs. Many reach out after purchase to confirm orders, track shipments, or ask follow-up questions. Unexpected situations can also arise that require guidance or clarification. Regardless of the reason, our priority is to respond patiently, transparently, and attentively so that every customer feels supported and heard.
We place strong emphasis on accessibility and consistency across all channels. Our support team is available Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Time, to accommodate multiple time zones and daily schedules. Messages received outside of these hours are carefully logged and addressed at the start of the next business day, ensuring that no inquiry is overlooked. This structured approach allows customers to reach us at a time that is convenient for them while maintaining reliable and organized service.
For real-time assistance, customers may contact our support team by phone at (805) 651-3723 during operating hours. Trained representatives answer calls with patience and attentiveness, taking the time to fully understand questions or concerns. Whether inquiries involve product information, order updates, troubleshooting, or general guidance, the goal is to provide accurate, clear, and reassuring communication so that customers feel confident and informed.
Email support offers a flexible alternative for customers who prefer written communication. Messages can be sent to littlestikes@outlook.com, and including relevant details—such as order numbers, photos, or thorough descriptions—helps our team address the inquiry efficiently. Every email is logged, assigned to a representative, and reviewed carefully to ensure responses are precise and complete. While response times may vary depending on volume, our emphasis is on quality, thoroughness, and clarity, rather than quick but incomplete replies. Emails received outside business hours are handled promptly when support resumes.
Across all channels, our commitment to service quality remains unwavering. We strive to make every interaction approachable, consistent, and easy to navigate. Whether customers need pre-purchase guidance, product usage support, shipping updates, or assistance with returns, our team is ready to help. Each inquiry is valued as an opportunity to build trust and foster lasting relationships. From first contact to final resolution, our mission is to provide customer support that is attentive, respectful, and dependable, creating a positive experience customers can rely on with confidence.